Privacy Policy

Last Updated: 27 Nov 2018

Privacy policy of MailerPlex is simple. We take your privacy extremely seriously. We don't collect any data beyond what is absolutely required to provide you the right insight and data about your email activities. In addition to that we don't share your information with any thirdparty beyond our trusted service providers (e.g. Amazon AWS, Cloudflare CDN, Google Analytics, Drift CRM etc.), which is essential to keep our services running and improve upon them. This page describes how we collect, use and protect your information when you use our services.

What are the types of information do we collect?
We collect various types of information that can help us provide you the right insight as well as improve our services. This includes the information that you may provide or we collect automatically when you interact with our services.
Here are the details -
  • Required information to identify an email sent from user's account. This contains data including but not limited to - Recipient details, subject, time of sending, links in the email. We don't store the body of the sent email.
  • Information related to mail open or link click by the recipient(s). This may include information such as - mail open time, link click time, location of opens/clicks, browser, operating system details, location of recipient etc.
  • Usage & diagnostic data: We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
  • Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Why Is Information Collected & how it is used?
The information we collect are primarily used to make our services available to you the way you expect. In other words, we use data provided by you (Both PII & Non-PII) and other usage and non-usage data to give you the right insight that you expect from our service. Here are the various uses of the data that we collect.
  • To provide and maintain our service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

With Whom We Share Your Data?
We don't share any of your data (PII, usage data) with external parties beyond what is mentioned here.
  • Authorized vendors: We may share your data with third-party vendors that help us operate our services, process orders, and comply with your instructions and our contractual obligations. This includes payment processors, content delivery networks (CDNs), cloud-based hosting services, monitoring services, email service providers, quality assurance and testing vendors, fraud and abuse prevention vendors, customer relations management (CRM) vendors, and shipment vendors.
  • Analytics: We may share your data with products and services who provide analytics showing how customers are using our services.
  • Aggregated or anonymized information: We may publicly disclose non-personal aggregated or anonymized information such as our number of visitors and registered users.
Some of the vendors that we use to run our services are - Amazon AWS, Cloudflare CDN, Google Analytics, Drift CRM.
We use reasonable efforts to vet vendors for their privacy and data security practices. We require that such vendors agree to protect the data we share.

Protecting Your Information
We use physical, technical, and organizational security measures to safeguard your data from unauthorized or accidental disclosure. Despite these efforts, no information system can be 100% secure, so we cannot guarantee the absolute security of your information. Users also have a role to play in keeping their data safe. We encourage you to use a unique and hard-to-guess password for your account and to not share it with others. You should only grant access rights to people who you know and trust, and, even then, you should be careful in granting all access rights. You should monitor your account regularly. If you believe that someone has gained access to your account without your permission, please contact us immediately so that we can investigate.

Children's Privacy
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers

Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact us for your privacy-related questions.
If you have any questions related to privacy, please contact at [email protected]